Refund Policy

1. NEW CUSTOMER SATISFACTION GUARANTEE

If you are a first-time Hypescribe customer, you may request a full refund of your subscription fees within 7 days of your initial subscription. This guarantee applies only to your first subscription with Hypescribe and covers the subscription fees paid for your initial billing period.

To request a refund under this guarantee, contact our support team at support@hypescribe.com within 7 days of your subscription start date.

2. SERVICE QUALITY GUARANTEE

We guarantee the quality of our transcription services. You may request a refund if:

• Transcription Accuracy: Your transcription quality falls below 90% accuracy due to our service limitations.
• Service Availability: Our service is unavailable for more than 24 consecutive hours during your active subscription period.
• Feature Functionality: Advertised features do not work as described in our service documentation.

Quality guarantee claims must be reported to our support team within 7 days of the service issue occurring.

3. BILLING ERROR PROTECTION

We will provide immediate refunds for:

• Unauthorized Charges: Any charges made without your consent
• Duplicate Billing: Duplicate charges for the same subscription period
• Incorrect Plan Charges: Charges for a different subscription plan than selected

Billing errors are typically detected and corrected automatically within 48 hours. If you notice a billing error, contact support@hypescribe.com immediately.

4. SUBSCRIPTION CANCELLATION

When you cancel your subscription:

• Monthly Subscriptions: You will retain access to your subscription benefits until the end of your current billing period. No refund is provided for the current billing period unless covered by other provisions in this policy.
• Annual Subscriptions: You may receive a pro-rated refund for the unused portion of your subscription at our discretion. The refund amount will be calculated based on the remaining full months in your subscription period.

5. NON-REFUNDABLE SERVICES

The following are not eligible for refunds:

• Completed Transcriptions: Transcription services that have been successfully delivered to your account
• Used Features: AI chatbot interactions, summaries, and other premium features you have accessed
• Downloaded Content: Transcripts, documents, or other content you have downloaded or exported
• NoteTaker Recordings: Meeting recordings that have been successfully processed and made available to you

6. POLICY VIOLATIONS

No refunds will be provided if your account is terminated due to violations of our Terms of Service, including but not limited to:

• Abuse of our service or systems
• Fraudulent activity or payment disputes
• Violation of usage policies or community guidelines

7. REFUND PROCESS

To request a refund:

1. Contact Support: Email support@hypescribe.com with "Refund Request" in the subject line
2. Provide Information: Include your account email, reason for the refund request, and any relevant details
3. Review Process: Our support team will review your request within 48 hours
4. Resolution: Approved refunds will be processed within 5-7 business days to your original payment method

8. REFUND METHOD

All approved refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

9. PROCESSING TIME

• Review Time: 48 hours for initial response
• Processing Time: 5-7 business days for approved refunds
• Bank Processing: Additional 3-5 business days depending on your financial institution

10. POLICY CHANGES

We may update this Refund Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Send email notification to active subscribers at least 30 days before changes take effect
• Update the "Last Updated" date at the top of this policy

Continued use of our service after policy changes indicates your acceptance of the updated terms.

11. CONTACT INFORMATION

For refund requests or questions about this policy:

Email: support@hypescribe.com
Subject Line: Refund Request - [Your Account Email]
Response Time: 24-48 hours

Mailing Address:
Hypescribe, Inc.
161 Roslea Rd Hayward California 94542

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